Refund & Credit Policy

• Every new user receives a free trial balance (100 tokens) upon registration to test tool performance and interface responsiveness.
• Certain high-performance or resource-intensive tools require more than 100 tokens per execution and are unavailable during the free trial tier.
• By purchasing additional token packages, you acknowledge that you have evaluated the service using the free trial tokens and confirmed compatibility with your workflow.
• The free tokens are limited to one claim per person and device. Attempts to claim them repeatedly may result in the bonus being withheld or revoked.

• For tools involving media, documents and visual output, our system provides an immediate client-side or watermarked preview of the processed result prior to full download and final export.
• Once tokens are spent to generate or unlock the final un-watermarked asset, the tokens are considered fully consumed.
• Failure to inspect the provided preview before proceeding to final export does not qualify for a monetary refund.

We review and resolve billing and system discrepancies under the following scenarios:

• Incomplete token delivery: you completed a payment successfully, but the purchased token balance was not credited, or was credited incorrectly, to your account.
• Server-side failure / internal tool failure: the platform deducts tokens, but we fail to complete the task due to an internal timeout, API downtime or unexpected system crash.
• Over-deduction glitch: an automated bug deducts more tokens than the stated rate for a specific tool. In such cases, the excess tokens will be refunded directly to your account balance.
• General system faults: any verified discrepancy resulting directly from an infrastructure bug on our end will be rectified either by re-crediting tokens or by issuing a financial refund where appropriate.

Refunds or token replenishments will not be issued in the following circumstances:

• Partially or fully consumed balances: unused tokens are eligible for a full refund within 14 days of purchase only if zero tokens from the package have been spent. Once any portion of a purchased balance is consumed, the package becomes non-refundable.
• Client-side connectivity & environmental issues: network drops, slow local internet connections, browser incompatibilities or device freezes on your end during processing.
• Exploitation & malicious activity: any intentional attempt to exploit network latency, retry mechanisms, race conditions or server glitches to extract uncredited processing power or avoid token deduction will result in immediate account termination with zero eligibility for refunds.
• Subjective dissatisfaction: dissatisfaction with results where the tool executed in accordance with its technical specifications and previews.

• Review & verification period: all refund or token adjustment requests are reviewed and resolved within up to 48 hours from the moment of ticket submission.
• Payment processor reversal: approved monetary refunds are processed through our merchant of record (the payment partner that handled your purchase) and typically take 5 to 10 business days to reflect in your original payment method.

• Tokens are a prepaid balance for using the service. They have no cash value, are not transferable and cannot be redeemed for money, except as set out in this policy or where the law requires otherwise.
• Tokens do not expire. They stay in your balance until you use them.
• Where a run failed or a charge was wrong, the usual remedy is to restore the tokens to your balance rather than to pay money back.
• Deleting your account: deleting your account permanently removes your profile, token balance and history. This cannot be undone, and unused tokens are not refunded or restored. If you are eligible for the 14-day refund above, ask for it before you delete the account.

To submit a dispute, request an adjustment or report a system error, use one of our verified channels. Include the email on your account, the tool name, roughly when it happened and, for a purchase, the transaction ID, so we can find it quickly:

• Fast-track priority support (Telegram): for immediate review, faster troubleshooting and direct communication, contact our support desk on Telegram.
• Official dispute email: for formal documentation, billing receipts and standard inquiries, send your registered account email, transaction ID and any error details to support@orilami.com. For a tool that failed or a wrong token charge, you can also use errors@orilami.com.

Mandatory consumer rights in your country are not affected by this policy. You can also reach us through our Contact Us page.